Shipping Policy
Last updated: 15/5/2026
This Shipping Policy applies to purchases made through PlushForge fundraiser and preorder campaign pages.
1. Preorder shipping
Fundraiser products are preorder items.
Production begins after the campaign successfully reaches its stated production goal and closes.
Orders cannot ship before production is complete and inventory has been prepared for fulfillment.
2. Estimated timeline
Estimated delivery timelines are shown on each fundraiser page.
For the Woolfy fundraiser, the current estimated timeline is approximately:
production: around 25 days after the fundraiser reaches its goal
transfer to the fulfillment warehouse: around 3 days
customer shipping: around 6–9 working days, depending on destination
Overall, preorders are expected to be fulfilled approximately 1 month after the fundraiser reaches its goal.
These timelines are estimates and may change due to production, customs, shipping, carrier delays, warehouse handling, or other circumstances outside PlushForge’s direct control.
3. Shipping destinations
Shipping is available to the countries or regions shown at checkout.
If your country is not available at checkout, please contact us before ordering:
We may be able to check whether shipping is possible to your destination.
4. Shipping costs
Shipping costs are shown at checkout and may vary depending on the destination country, shipping method, and order quantity.
5. Tracking
Where available, customers will receive tracking information after their order has shipped.
Tracking updates may take time to appear after the parcel has been handed to the carrier.
6. Customs, duties, and import charges
International shipments may be subject to customs procedures, import duties, taxes, or local handling charges depending on the destination country.
Unless specifically stated otherwise at checkout or on the campaign page, customers are responsible for any import duties, taxes, customs fees, or local charges applied by their country.
7. Address accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
PlushForge is not responsible for failed delivery caused by incorrect or incomplete customer information.
If a parcel is returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect the parcel, additional shipping charges may apply before the order can be resent.
8. Delays
Shipping and delivery times are estimates.
Delays may occur due to production, customs, carrier issues, local delivery conditions, incorrect addresses, or other circumstances outside PlushForge’s direct control.
If there is a major delay, customers will be contacted by email with an updated timeline.
9. Lost or damaged parcels
If your parcel appears lost, damaged, or significantly delayed, contact us at:
Please include your order number and tracking number if available.
10. Contact
For shipping-related questions, contact: