Refund Policy
Last updated: 15/5/2026
This Refund Policy applies to purchases made through PlushForge fundraiser and preorder campaign pages.
1. Fundraiser refunds
Products sold through PlushForge fundraiser campaigns are preorder items.
If a fundraiser does not reach its stated production goal by the campaign deadline, preorder payments for that campaign will be refunded.
2. Successful fundraisers
If a fundraiser reaches its stated production goal, bulk production will begin after the campaign closes.
After production begins, cancellations and refunds may no longer be possible because the item is custom-produced in a limited batch.
3. Cancellations before production
Before production begins, cancellation requests may be reviewed on a case-by-case basis.
To request a cancellation, contact:
Please include your order number and the email address used at checkout.
4. Damaged, incorrect, or missing items
If your item arrives damaged, incorrect, or with a clear fulfillment issue, please contact us within 7 days of delivery at:
Please include:
order number
full name
description of the issue
clear photos of the item and packaging
Depending on the issue, PlushForge may offer a replacement, refund, partial refund, or another appropriate solution.
5. Change-of-mind returns
Fundraiser and preorder items are limited campaign products.
Returns for change of mind may not be accepted unless required by applicable law.
6. Shipping costs
Shipping costs may not be refundable once an order has shipped, unless the refund is due to a damaged, incorrect, or missing item.
7. Refund method
Approved refunds will usually be sent back to the original payment method where possible.
Processing times may vary depending on the payment provider or bank.
8. Contact
For refund-related questions, contact: