Refund Policy
Last updated: 15/5/2026
​
This Refund Policy applies to purchases made through PlushForge fundraiser and preorder campaign pages.
​
1. Fundraiser refunds
​
Products sold through PlushForge fundraiser campaigns are preorder items.
If a fundraiser does not reach its stated production goal by the campaign deadline, preorder payments for that campaign will be refunded.
​
​
2. Successful fundraisers
​
If a fundraiser reaches its stated production goal, bulk production will begin after the campaign closes.
After production begins, cancellations and refunds may no longer be possible because the item is custom-produced in a limited batch.
​
​
3. Cancellations before production
​
Before production begins, cancellation requests may be reviewed on a case-by-case basis.
To request a cancellation, contact:
Please include your order number and the email address used at checkout.
​
​
4. Damaged, incorrect, or missing items
​
If your item arrives damaged, incorrect, or with a clear fulfillment issue, please contact us within 7 days of delivery at:
​
​​
Please include:
​
order number
full name
description of the issue
clear photos of the item and packaging
Depending on the issue, PlushForge may offer a replacement, refund, partial refund, or another appropriate solution.
​​
​
5. Change-of-mind returns
​
Fundraiser and preorder items are limited campaign products.
Returns for change of mind may not be accepted unless required by applicable law.
​
​
6. Shipping costs
​
Shipping costs may not be refundable once an order has shipped, unless the refund is due to a damaged, incorrect, or missing item.
​
​
7. Refund method
​
Approved refunds will usually be sent back to the original payment method where possible.
Processing times may vary depending on the payment provider or bank.
​
​
8. Contact
​
For refund-related questions, contact: