Privacy Policy
Last updated: 15/5/2026
​
PlushForge respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how you can contact us about your data.
​
1. Who we are
​
PlushForge operates the website:
Contact email:
​
​
2. Information we collect
​
When you visit our website, place an order, contact us, or take part in a fundraiser campaign, we may collect:
name
email address
shipping address
billing information
order details
payment status
messages you send to us
website usage information, such as pages visited and basic analytics data
​
​
3. How we use your information
​
We use your information to:
process orders
send order confirmations and updates
ship products
manage preorder and fundraiser campaigns
respond to customer questions
handle refunds, cancellations, or support issues
improve our website and services
comply with legal, tax, accounting, and business obligations
​
​
4. Payment information
​
Payments are processed through third-party payment providers. PlushForge does not directly store full payment card details.
​
​
5. Third-party services
​
We use third-party services to operate the website and fulfil orders. These may include:
Wix, for website hosting, checkout, order management, and site infrastructure
payment processors
shipping and fulfilment providers
analytics or email tools, if used
These providers may process personal information only as needed to provide their services.
​
​
6. Cookies and analytics
​
Our website may use cookies or similar technologies to keep the site functioning, support checkout, remember preferences, and understand how visitors use the website.
You can control cookies through your browser settings.
​
​
7. Sharing of information
​
We do not sell your personal information.
We may share information only when necessary to:
process your order
ship your product
provide customer support
operate the website
comply with legal obligations
​
​
8. Data retention
​
We keep personal information only as long as needed for order processing, customer support, legal, tax, accounting, and business purposes.
​
​
9. Your rights
​
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.
To make a request, contact:
​
​
10. Contact
​
For privacy-related questions, contact: