Privacy Policy
Last updated: 15/5/2026
PlushForge respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how you can contact us about your data.
1. Who we are
PlushForge operates the website:
Contact email:
2. Information we collect
When you visit our website, place an order, contact us, or take part in a fundraiser campaign, we may collect:
- name
- email address
- shipping address
- billing information
- order details
- payment status
- messages you send to us
- how you heard about PlushForge and a coarse lead source such as ChatGPT, Google, social media, or direct visit when you submit a creator enquiry
- website usage information, such as pages visited and basic analytics data
3. How we use your information
We use your information to:
- process orders
- send order confirmations and updates
- ship products
- manage preorder and fundraiser campaigns
- respond to customer questions
- handle refunds, cancellations, or support issues
- improve our website and services
- comply with legal, tax, accounting, and business obligations
4. Payment information
Payments are processed through third-party payment providers. PlushForge does not directly store full payment card details.
5. Third-party services
We use third-party services to operate the website and fulfil orders. These may include:
- website hosting, checkout, order management, and site infrastructure providers
- payment processors
- shipping and fulfilment providers
- analytics or email tools, if used
These providers may process personal information only as needed to provide their services.
6. Cookies and analytics
Our website may use cookies or similar technologies to keep the site functioning, support checkout, remember preferences, and understand how visitors use the website.
You can control cookies through your browser settings.
7. Sharing of information
We do not sell your personal information.
We may share information only when necessary to:
- process your order
- ship your product
- provide customer support
- operate the website
- comply with legal obligations
8. Data retention
We keep personal information only as long as needed for order processing, customer support, legal, tax, accounting, and business purposes.
9. Your rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.
To make a request, contact:
10. Contact
For privacy-related questions, contact: